Refund Policy

At Frost Diamond, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your item, we are here to help. Please review our refund policy below for detailed information on returns and refunds.

Eligibility for Refunds:

• Time Frame: You may request a refund within 30 days of the purchase date.
• Condition: Items must be returned in their original, unused condition, with all tags and packaging intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Refundable Items:

• Customized Items: Personalized or custom-made items cannot be returned or refunded.
• Final Sale Items: Items marked as "Final Sale" are not eligible for returns or refunds.

Return Process:

1. Initiate a Return: To begin the return process, please contact our customer support team with this number 1-604-715-5993. Provide your order number and reason for the return.
2. Receive Authorization: Our customer support team will review your request and, if eligible, provide you with a return authorization number and instructions for returning the item.
3. Ship the Item: Carefully package the item and ship it to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Processing Refunds:

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Refund Approval: If the item is approved for a refund, we will process the refund to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.
• Partial Refunds: In certain situations, partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges:

If you wish to exchange an item for a different size, color, or product, please follow the return process to receive a refund and place a new order for the desired item.

Contact Us:

If you have any questions or need further assistance, please do not hesitate to contact our customer support team with this number 1-604-715-5993.

Thank you for shopping with Frost Diamond. We appreciate your business and are dedicated to providing you with the best possible shopping experience.